Frequently Asked Questions

Discover everything you need to know about shopping with Karl Lagerfeld Paris.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the purchase date. Please note that final sale items are not eligible for return.

Do you offer international shipping?

Currently, Karl Lagerfeld Paris ships to addresses within the United States and Canada. Shipping rates and delivery times vary based on the destination and selected shipping method.

How do I determine my size?

We provide a comprehensive size guide on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and Klarna for installment payments.

Are your products authentic?

Yes, all products sold on our official website are 100% authentic Karl Lagerfeld Paris merchandise, designed to reflect the brand's signature Parisian-chic aesthetic.